wanzl connect®
Platform for the digitization of brick-and-mortar retail
- Central control and monitoring of all in-store processes
- Tracking and evaluation of data enables optimal use of staff
- User-friendly cloud platform
Wanzl connect® is a centralized, digital platform that makes it possible for retailers to effectively control and analyze business processes in the area of administration and staff deployment planning. As a cloud-based store management system, it is modular and expandable to meet individual requirements. With constant updates, the platform stays up to date and helps retailers optimize their operations.
The constant availability of shopping carts at the POS is a key requirement for orderly, efficient store operations. Insufficient carts or traffic jams in the cart shelters can significantly impair the desired customer flow and, if they occur repeatedly, lead to the loss of customer retention.
From the point of view of the store operator, it is important to ensure that a shopping cart (ideally the “right” model) is available for its customers at all times, and it can be easily removed from the cart shelter and then returned. This type of automated process should run during store opening hours without having to allocate staff, if possible; but, in the event of (imminent) malfunctions, it should be geared towards rapid notification and rectification by the staff responsible.
Wanzl’s Cart Shelter Monitoring is a system used by store operators to ensure that their customers always have a cart available when they enter the store. The advantages of systematic, digital monitoring of the shopping cart fleet on site increase with the size of the respective store units or the number of shopping carts and cart shelters provided. Live monitoring can be used to identify potential under or overcapacity and enable the staff responsible to respond immediately with the appropriate measures. This prevents waiting times for customers. With the technical possibilities offered by the use of cart shelter monitoring, no staff monitoring of the shopping cart fleet is necessary; measures are only taken in response to the warning messages issued. As a result, staff costs for the operator can be kept to a minimum.
The functionality of entrance and exit systems at the POS has recently become increasingly important in the retail segment. This is mainly because it is possible to comprehensively track store entries and exits in this way, evaluate the related customer movements statistically in a precise manner and use this information appropriately for your own store operations.
With Wanzl Gate Monitoring we are consistently following our motto for the design and development of manual and electronic guidance systems:
Steering – guiding – demarcating – protecting
The Gate Monitoring system provides a concise overview of all the entrance and exit systems within a store area. For this purpose, all the information can be called up via the dashboard and analyzed according to different categories. Potential equipment failures can thus be detected quickly and precisely.
RFID systems can be used in the area of store management for a wide range of applications. The essential functions include automatic recording of shopping carts at the store's entrance and exit, as well as in the cart shelter area. Here, RFID systems provide comprehensive information for precise analysis of customer behavior – particularly when combined with other relevant data.
Wanzl uses RFID technology in particular in the areas of tracking and, on this basis, for market monitoring and analysis. The resulting data is transferred directly to the wanzl connect software. Based on this data, the customer can obtain a precise overview of the information on the actual situation they require over selected periods of time and use this information in the best possible way for their own decision-making – e.g. for new purchases for their own shopping cart fleet.
The electronic deposit lock for shopping carts
HybridLoc marks the start of a new generation of deposit return systems. In addition to the usual use of chips or coins, shopping carts with HybridLoc can now also be unlocked electronically. This unlocking usually takes place via the use of a store or branch app. The functions required for this can be integrated directly into the apps using the Software Development Kit (SDK).
