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Your duties
Key Responsibilities |
· To write and respond to, routine correspondence and answer ad hoc queries from Service customers in a timely manner;
· To act with autonomy - taking responsibility and initiative without the need for day-to-day direction.
· Manage the company’s liaison with clients to facilitate a seamless contract delivery process to ensure a positive client experience.
· Provide high touch customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities.
· Organising cover for service whilst ensuring efficient utilisation of the work force and prioritising of the Engineers’ schedules
· Ensure invoices are raised correctly and invoice values are maximised
· Data inputting, verifying and correcting data where necessary; obtaining further information for incomplete records
· Assisting the other members of the Service team when needed
· Other ad-hoc tasks and projects as required to ensure the smooth running of the service office
· To assist the Service Manager with departmental responsibilities
· To assist with management of customer portal accounts eg Verisae, Tradex, Tungtsen, Coupa
· To be first line of support for Mobile Engineers/Trolleywise Drivers inc. Dayforce Management
· To support with the management of service IT system – Connect & Trolleywise App
What to bring with you
Skills and Qualifications |
Essential
· Computer literate and Microsoft Office experience
· Enthusiastic and a good team player
· Ability to work quickly whilst maintaining high levels of accuracy
· Experienced in data entry with a keen eye for detail
· Confident with the ability to communicate at all levels, via phone and email.
· Good customer service skill